OUR 3-STEP GUIDE TO PRICE MATCH ELIGIBILITY
Are the products
identical?
Is delivery or
collection included?
available immediately
online or instore?
WHAT HAPPENS NEXT
If your price match meets all the criteria then complete all details on the form on this page and one of our team will be in touch.
THE DETAIL
- The products must be identical. (e.g. size, colour, model year, brand, etc.)
- The product must be in stock with the competitor and available for immediate dispatch. Any extra charges such as surcharges/delivery fees will be taken into consideration?
- The competitor must be UK based with a UK online store and an authorised seller of the brand.
- We will not price match any 3rd party or auction sites such as (but not limited to) Amazon and eBay.
- The price to be matched must be advertised online (you must be able to provide proof of this via a URL) and it must be verifiable at the time the price match request is being processed.
- All prices to be matched must be inclusive of VAT and in pounds sterling.
- Price match cannot be applied when the customer intends to pay using vouchers, reward points or through any finance payment.
- We will not price match any goods that are part of promotions such as Buy One Get One Free offers, bundles etc.
- We will not match any site which has clearly made a mistake in their pricing.
- We will not match price or refund any differences after a sale is completed.
- For Cycle to Work orders, we can only match one alternative supplier price for all items in a single order.
- Any site promotions such as Star Buys will not be applied to a price-matched product.
We will try to match any competitor's price; however, we reserve the right to decline a price match.
Price match cannot be applied to Cyclescheme or Vivup orders